Run your agents where your users already work.

/// Most-specific binding wins.
pub fn resolve_agent(&self, message: &InboundMessage) -> &str {
    // 1. channel + account + person or group
    if let Some(agent) = self.exact_binding(message) {
        return agent;
    }

    // 2. channel + account, then channel-only
    if let Some(agent) = self.account_binding(message)
        .or_else(|| self.channel_binding(message))
    {
        return agent;
    }

    // 3. configured legacy rules, then the system agent
    self.legacy_binding(message)
        .unwrap_or(&self.default_agent_id)
}

{
  "agent": {
    "model": {
      "primary": "openai/gpt-5.4-mini",
      "fallbacks": ["openai/gpt-5.4-nano"]
    }
  },
  "channels": {
    "telegram": {
      "enabled": true,
      "botToken": "${TELEGRAM_BOT_TOKEN}",
      "dmPolicy": "pairing"
    }
  },
  "user_agents": [{
    "id": "support",
    "name": "Customer support",
    "tools": ["order_lookup", "refund_request"],
    "channel_bindings": [{ "channel_type": "telegram" }],
    "role": {
      "allow": ["order_lookup", "refund_request"],
      "deny": ["refund_issue"]
    },
    "auto_start": true
  }]
}